FAQ
Here you will find answers to the most frequently asked questions about installation, activation and operation of PVscout 2.0 Premium.
If your question is not answered, feel free to write to our Support-Team
The activation of PVscout doesn´t work. Tips on activating.
Serial numbers purchased before 2018 have the following format: PVscout-XXXXX-XXXXX-XXXXX-XXXXX When entering your serial number, please make sure, it begins with “PVscout” Your PVscout serial number is based on the following format: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX...
I have received a new PC/Laptop. During activation I get an error message.
If you would like to reactivate PVscout on a new PC or laptop, please contact us by phone or email. We will gladly reset your serial number for a new activation. For a new installation on another PC / laptop, please contact our support team Email: support@pvscout.de
I can only choose from a few locations. What is the reason for this?
Only the following locations are activated in the demo version. Germany: Berlin, Bonn, Frankfurt/Main, Frankfurt/Oder, Munich Belgium: Brussels Italy: Rome Austria: Linz, Salzburg, Vienna Portugal: Lisabon Switzerland: Lucerne, Lugano, Zurich Spain: Barcelona As soon...
Why can´t I calculate a PV storage sizing?
To start the PV storage sizing, a consumption must be entered in advance. In the tab “Project” you will find the “Consumption” menu item. Here you select a stored load profile in the dropdown menu “Use standard load profile” and enter the total consumption / year in...
I have created three roofs in one project file. Why don´t I get a circuit design connection in the inverter result?
In the tab “Inverter” → “device selection” area you can specify whether the calculation is to be started individually per roof area or across all roofs. This setting can be found below the inverter list in the “Sizing limits” section. Button “Sizing limits” → Check...
How can I import an own imported load profile?
In the tab “Project” you will find the “Consumption” menu item. Select “Use own imported load profile”. You can either upload your file directly or download a template which you fill with the corresponding data. Please note that the imported load profile must contain...
Are the current EEG remuneration rates integrated?
We always keep the legal feed-in remuneration up to date.
Is the sizing conform to the low voltage directive?
Yes, the low voltage directive or user regulation VDE-AR-N 4105 is transposed on PVscout.
Does PVscout enable to plan frame systems?
Yes, it does. So far, the frame systems of the following manufacturers are included in the latest version Addisol, B&K, J&W, montavent, mp-tec, Profiness, REGTEC, Renusol, Schletter, Schweizer, T.Werk, Thesan und Wagner Solar You can find a detailed overview...
Can I integrate a new frame system into PVscout?
Please contact us by email support@pvscout.de. We will be happy to advise you!
Is it possible to create own modules, inverters and PV storage systems in PVscout?
In PVscout are curently over 55.000 modules, more than 2.500 inverters and over 1.000 PV storage units included. It is possible to add your own new modules, inverters and PV storage at any time. Please use the input form in the menu. Edit → Database → PV modules /...
Where can I download the latest version of .NET Framework?
.NET Framework, which is a Microsoft software, can be downloaded from the following website: http://go.microsoft.com/fwlink/?linkid=863265